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USA Shipping Over $75.00
* 45 Day Returns *
Worldwide Shipping

We donate 2% of your order to the Environmental Working Group. Since January 2010, together we have given the EWG $309.97. Your purchases help keep air, water, food and soil healthier!

Return Policy | Privacy Policy | Shipping Policy

Shipping - StainlessWaterBottles.com

Shipping Policy

Order by 2:00 PM PST (Seattle, WA) Monday through Friday and your order typically ships same day!

We offer $4.95 flat rate shipping (2-10 business days), orders over $75.00 qualify for free shipping (U.S. orders only)

We use real-time shipping rates quoted directly from our carriers. So what you see quoted as a shipping fee is very close to what we pay. All that we add is a small percentage on top of the actual shipping cost to help offset the cost of the box, tape, labels and paper.

Use the “shipping estimator” in the shopping cart to choose which shipping speed you desire and see how much it costs for each. This way you can compare rates and obtain the best shipping price. Many companies only provide three options: Ground, Priority and maybe Express. With those three options, they charge flat fees for shipping as well - they do not obtain real-time quotes from professional carriers.

We ship with both FedEx and US Postal Service, so our U.S. and international customers can select the best shipping option between the two carriers.

Here’s what you can usually expect from the different shipping options we provide:

Flat Rate Fixed: 2-10 Business Days for flat rate of $4.95

USPS Priority Mail: 1-3 Business Days (Typically 2 Days)

USPS First Class International: Varies, typically 8-10 business days

USPS Priority Mail International: 6-10 business days

FedEx Ground: 5-7 days

FedEx 2 Day: Delivery by noon in 2 business days for most shipments; by 3 p.m. in many other areas. No Saturday Delivery.

FedEx Express Saver (3-Day): By 3 p.m. in 3 business days for most shipments. No Saturday Delivery.

FedEx Standard Overnight: By 3 p.m. the next business day to most areas; by 4:30 p.m. to some rural areas. Saturday Pickup Available.

FedEx Priority Overnight: By 10:30 a.m. the next business day to most areas; by noon, 4:30 or 5 p.m. to some rural areas. 2 business days for certain areas in Alaska and Hawaii. Saturday Pickup Available.

FedEx International Economy: 2-5 business days. Saturday delivery available in countries where Saturday is a regular business day.

FedEx International Priority: 1-3 business days. Saturday pickup and delivery available in many areas.

Shipment Notification and Tracking:

We keep you up to speed throughout the entire process here at StainlessWaterBottles.com.

•   Immediately after your purchase, you receive a Sales Receipt via email.
•   Once we begin processing your order, you receive an Order Confirmation via email stating when your order will ship.
•   Once your order ships, you immediately receive Tracking Information via email.
•   You may come back and visit to use our Track Packages System any time you like.

APO Orders:

We support the men and women of the US Military. If you have a loved one, friend, or are yourself in the military, we can ship our products directly to the APO address. Our $75 Free Shipping is still valid for these orders.

International Shipping:

Please be advised that your country may charge additional import fees for which StainlessWaterBottles.com cannot be responsible. Not all countries accept what we sell. We will do our best to see if your country accepts your purchase before we send it. If not, we will refund your money in full, less shipping charges. Typically, your products arrive in 4-10 days.

We recommend using FedEx for international shipments as they provide tracking & insurance for packages. The United States Postal Service usually does not provide tracking outside the U.S. and many countries do not qualify for insurance with USPS.

If your package does not arrive to you within a 45 day period we will work with you to find out where the package is. If it turns out the package is lost or was never received we can refund you for the merchandise, less shipping. If you would like a full refund you will need to write us with a signed letter, for insurance purposes. Please include the information listed below, we can help you find the information you need if you do not have it available.

Required info with signed letter:

•   Date your Package was shipped
•   Order Number
•   Description of Product
•   State the cause such as "Never Received", or "Damaged". If damaged please describe and also if it is reparable.
•   Signature
•   Mail to:
SWB Claims
Attn:Tony
1708 Kentucky St
Bellingham, WA 98229-4715

If claim is for damage, please provide a detailed description of the damage, state if repairs are possible, the cost of repair and any salvage value if not reparable. Please hold on to the item until a resolution is found.
Please be advised that your country may charge additional fees such as duty tax. Refusal to pay may result in package being abandoned. There are no refunds for this.

Lost or Stolen Packages:

Any products lost or stolen are unfortunately out of our control. We will help you try to locate them but if they end up being lost or stolen, we cannot ship you new products for free. Many times if a shipment appears to be missing, it is because someone's neighbor or partner took the package and forgot to tell them! This has happened many times!

Unclaimed Packages:

We use special software to verify that each shipping address we ship to exists. If the address you provide us is validated, but your package is returned to us as, “refused”, “unclaimed”, or with no RMA #, you will be contacted via the phone number provided. If we cannot get a hold of you we will credit back your account less shipping and a standard 20% Restock fee. Please see our Return Policy for reference.

Holidays:

Standard holidays (when the Post Office is closed) prevent StainlessWaterBottles.com from shipping that day. Expect a slightly slower delivery time during these times due to carriers being overwhelmed. If you desire your packages quickly, please select a faster shipping option during
the holidays.

Returns - StainlessWaterBottles.com

Return Policy

Returns & Exchanges

new policy effective March 15th, 2010

Need to return or exchange something?

StainlessWaterBottles.com customers are covered by our 45 Day Money Back Guarantee

If you are not happy with your unused purchase, send it back within 45 days and we will refund the amount of the merchandise ordered. Please note that our 45 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, shipping, etc.

Merchandise must be in original packaging and in resalable condition. We cannot accept returns or exchanges for items used items, laboratory tests, energy bars, and other perishable items.

For all returns and exchanges please note that these will be completed by the end of the next calendar week. For example, if your package was sent here and delivered on a Thursday. We will have your return/exchange ready by the next week.

Please Note : For returns/exchanges you may send the item back to our headquarters and upon receipt we will send your replacement out -OR- You may prepay for the replacement unit to have it shipped out immediately. Upon receipt of the item being returned, we will credit your card for the amount.

Just Follow These Easy Steps:

Step #1: Call us at 1-800-594-4916 or 360-306-8749 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and/or want an exchange, we will process your replacement order at this time.

Step #2: Print the RMA number in large, bold print on the outside of the shipping box. This helps us expedite the processing of your return or exchange and allows us to refund your money promptly. If not, a 20% processing fee will apply.

Step #3: Ship the package to:

SWB Returns

RMA# _____________

1708 Kentucky St

Bellingham, WA 98229-4715

Note: We recommend getting insurance as we cannot be responsible for lost packages or damage that occurs before the package reaches our warehouse. Save your tracking number. This is your proof of return and and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item(s). All packages returned to our warehouse as “Refused”, “Unclaimed”, or without a RMA #, will be handled according our shipping policy. See “Unclaimed Packages”

Refunds

When we have processed your return, you will receive an email confirmation. In approximately 10 days you will see the transaction on your credit card. The credit will be for the amount of the merchandise ordered less any exceptions (see below). Please note, that we cannot reimburse you for any of the shipping charges associated with your original order.

Defective or Damaged Product

If a product arrives defective or damaged, StainlessWaterBottles.com will gladly ship a replacement product to you at no charge. We must be notified within 14 days of shipment date. StainlessWaterBottles.com will provide a postage-paid shipping label for you to return the defective or damaged product to us. As long as the original product is received in StainlessWaterBottles.com’s national distribution center within 14 days of issuing the shipping label, you will not be charged for the replacement product.

If you wish to return your defective or damaged item and not receive a replacement, a 25% restocking fee will apply.

Exceptions

*A 10% restocking fee will be charged for returned items where the item is not damaged or defective.

*RMA Numbers – A 20% processing fee will be charged for items returned without the RMA number printed on the outside of the shipping package.

*Shipping costs- Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on non-deliverable or refused packages.

*For Returns, you may send the item back and upon receipt we will send your replacement out -OR- You may prepay for the unit and have the unit shipped out the same day, upon receipt of the item being returned, we will credit your card for the amount.

Privacy Policy - StainlessWaterBottles.com

GENERAL
StainlessWaterBottles.com respects the privacy of every individual who visits our website or purchases products on-line. This statement of our privacy policy outlines the information StainlessWaterBottles.com will collect and how we will use that information. This policy statement will also instruct you on what to do if you want StainlessWaterBottles.com to remove your personal information collected or stored during previous visits to the StainlessWaterBottles.com website.

USE OF PERSONAL INFORMATION
StainlessWaterBottles.com will not collect or retain any information about you personally (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you do not want any personal information collected, please do not submit it to us.

If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this policy statement. We will delete your information from our existing files. If you do provide us with personal information, we may retain and use that information for several purposes. First, we may store and process the information to better understand your needs and how we can improve our products and services. Second, we may retain information about your previous purchases of StainlessWaterBottles.com products in order to customize our website services for your future visits to the site. Finally, we will also use your email address to send you updates about new products, specials and other items of interest. Your e-mail address or other contact information will not be provided to any third party without your consent.

CHILDREN
StainlessWaterBottles.com does not intend to collect any personal information (such as name, address, telephone number, age, or email address) from persons under thirteen years of age. If a parent or guardian of a child who has provided us with such information would like the information deleted from our records, he or she should contact us at the email address or phone number listed below. We will make reasonable efforts to delete the child's information from our existing files.

TECHNICAL INFORMATION COLLECTED AUTOMATICALLY
In some cases, we may collect certain technical information, which does not allow us to identify you personally, pertaining to your use of Your website. For example, on the Web, such information may include the type of internet browser or computer operating system that you are using and the domain name of the website from which you linked to our site or advertisement.

WHO TO CONTACT
If you have submitted information about yourself through the StainlessWaterBottles.com website or interactive advertisement, and you would like us to delete that information from our records, please Contact Us. We will make reasonable efforts to delete your personal information from our existing files.

Learn How We Protect Your Information - StainlessWaterBottles.com

Security Policy at StainlessWaterBottles.com

We guarantee that every online transaction you make with StainlessWaterBottles.com will be 100% safe.

This means you pay nothing if unauthorized charges are made to your card as a result of shopping at StainlessWaterBottles.com.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.